1/31/2024 0 Comments Dc supercan![]() ![]() “Sometimes, the simplest requests were mishandled while more complex questions were handled flawlessly, and vice versa.” DPW, for instance, neither responded to a basic inquiry about purchasing a Supercan nor a “more specialized” request about commercial recycling, the auditor notes. government agencies would respond to the simplest customer service requests more effectively and have more difficulty with the more complex requests, but ODCA’s customer service tests did not detect such a clear relationship,” the report explains. “It might seem logical to predict that D.C. MPD ranked the highest on customer-service testing overall, whereas DPW faired the worst, according to the auditor. Superman, Wonder Woman, Batman, Green Lantern, and the other DC Super Friends know that it takes more than a caped costume and special powers to be a true. “But some responses to were poor or non-existent.” Credit: D.C. Purpose: This data is used for the planning and management of dc transportation. METADATA CONTENT IS IN PROCESS OF VALIDATION AND SUBJECT TO CHANGE. Auditor Kathy Patterson said in a statement. All DC GIS data is stored and exported in Maryland State Plane coordinates NAD 83 meters. “Customer service provided by the agencies was frequently very good, and probably better than many residents might expect,” D.C. But collectively, they received a score of one in one-fifth to one-fourth of all service requests, ODCA notes. On a one-to-five scale of the agencies’ helpfulness (five being the highest), they received a five more than half the time. ![]() ODCA says the tests were “designed to be relatively simple” in order not to disrupt those agencies’ normal workflows: For example, they involved asking for forms, hotline numbers, and other information. Homes in neighborhoods with narrow streets and alleys receive twice-weekly trash collection and use the smaller 32-gallon plastic rolling carts (mini-Supercan), or Clean City trash cans. Public Schools, the Department of Human Services, and the Department of Public Works. Most households follow a once-a-week trash collection schedule and use the 96-gallon plastic rolling cart, or Supercan, for their trash. Auditor conducted a series of telephone and email tests between September and January across seven large District agencies: the Office of Unified Communication’s 311 call center, the Office of the Chief Financial Officer, the Department of Consumer and Regulatory Affairs, the Metropolitan Police Department, D.C. Auditor finds that the District government’s responses to requests for service range from “good” and “excellent” to “poor” and entirely unresponsive. Please reload the page and try again.Ĭonfirming what residents have long experienced, a new report by the D.C. Whoops! There was an error and we couldn't process your subscription. The Man of Steel fights a never-ending battle for truth, justice, and the American way.
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